At Zan Projectiles, we deeply value your perspective and input. In our commitment to ensuring your inquiries are addressed with utmost care, we offer you the option to explore answers to your questions through the support function below. Alternatively, you may choose to reach out to us directly at info@zanprojectiles.com for a more personalized and comprehensive response.

Your satisfaction and engagement with our services are of paramount importance to us, and we are here to assist you in every possible way.

As a buyer, you should know the rules when importing our products into your country. In the event that your products are confiscated, we do not refund money.If you do not pick up the package and it is returned to us, we will be forced to charge you a postage fee for sending it again.

Delivery informactions:
The delivery is carried out with DHL Express. We try to keep delivery times as quick as possible. For all items on stock, we sent out in 48 hours from online order. If item is not on stock we will contact you about the delivery time, normal turn around time is 2-4 days. Delivery dates do no exceed 30 days unless customer wishes so.

Delivery costs are charged at time of order based on method of delivery and based on customer’s address. When delivering outside EU, ZAN Projectiles( Žan Šude s.p.) is not responsible for any customs charges of customer’s country.

Once goods are handed out to delivery service ( DHL or DPD) Zan projectiles( Žan Šude s.p.) is not any more responsible for any lost or underlivered products. It is buyer responsibility solving any problems with delivery service.

Damage on delivery:
In case of receiving items that were damaged during delivery, please contact us as soon as possible at: info@zanprojectiles.com and describe your problem.

We request that you take some photographs of the item in its original packaging so that we can take appropriate measures against the delivery company. We would also be very grateful if you could write down the time of delivery and the full name of the deliverer. All this information will be very useful when claiming damages.

We try to keep the zanprojectiles.com site up to date at all times, but we cannot be absolutely sure that all information is 100% accurate. Therefore we do not guarantee or do not resume any legal liability regarding all information on the site. Item pictures are symbolic and do not depict the actual properties of an item (colour, details, additional equipment etc.). Such mistakes occur because of technical solutions or because of human error. Changes in the modern world are so rapid that it is impossible to keep up with all new information on the site as it takes some time to change it. This applies especially to prices and item properties.

Prices:
Item prices are labeled as “Price” Price is the price for our registered users of the zanprojectiles.com online shop. Because of fast changing conditions in business the prices have no set duration and can be changed at any time.

All prices exclude VAT and are valid after the seller confirms them. Although we renew the price list on the site every day some errors may still occur. In this case the customer will be contacted with the new information and it will be possible for him to cancel his order. We will however offer him a good second option in order for him to change his order that will satisfy him.

Purchase:
Any online purchase is carried out when the items are delivered or a written letter is sent with delivery information. The automatically generated e-mail invoice does not count as a carried out purchase. We strive to keep as much items in stock as possible and the delivery times quick in order to keep our customers satisfied at all times.

We, however, cannot guarantee the availability of all items within the promised delivery time since we do not have any control over production and distribution. After an item has been purchased on the online shop the customer can change its order before the item has been sent only if the customer chooses to order an item at a higher price. After the order has been sent the customer cannot cancel it.

Returns:
All return shipping charges are covered by the customer. The customer is entitled to a full return of his money if the returned item(s) are undamaged, in its original packaging and with all other additional items such as instruction manuals, user guides etc.

In case of any damage to the item, missing equipment or manuals, Žan Šude s.p. is entitled to refuse all or part of purchase price. The refund is carried out no later than 30 days after the item(s) has/have been received and on the customer’s bank account or as a discount at the next purchase. We advise our customers to insure the package when returning it and to wrap the items as carefully as possible.

General terms of use:
The general terms of use for the zanprojectiles.com website are in comply with the Slovene Consumer protection law and with the international code for online trade.

Zanprojectiles.com online shop is managed by Žan Šude s.p. which is seated at the address: Jarška cesta 67, 1000 Ljubljana, Slovenia. All zanprojectiles.com site users agree to all terms and conditions listed here. Any zanprojectiles.com site user is automatically considered as informed with this information and has to comply with it.

Because of frequent changes in terms and conditions of use it is strongly recommended to check frequently for updates in order of being completely informed. All content on zanprojectiles.com website is copyright protected and any copying, distribution, printing, publishing or any other unauthorised use is strongly prohibited.

Payment:
We accept payment method Paypal, Bank transfer and other Pay wiser options. After order has been made customer cannot cancel the purchase. All items remain property of Žan Šude s.p. until full payment has been met.